RESOURCE CENTER

Service & Client Administration
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Index Customer Reporting - Quick Start Guide
The Index reporting platform makes it easy to get detailed, actionable insights about your organization’s health care trends and cost drivers from an expanded suite of reports.
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New Invoice Dispute and Delinquency Process
Below is a summary of the changes impacting customers that are in receipt of their invoice and delinquent in making payment in full 15 days after the due date. Please note that customers are still expected to make payments in adherence with invoice d
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2017 Small Employer Group application for BlueSaver HRA
The Small/Mid-Size Group HRA is a notional account which does not require any pre-funding. Please make sure you review the Spending Account Invoicing Guide to become familiar with the claims invoicing process which the employer can manage through the
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IBC formulary list changes effective April 2016
Listing of changes to the IBC formulary drug list which went into effect April 1st, 2016
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IRS 1095 Forms — FAQs for Members
to help subscribers understand the purpose of the 1095 form and to answer general questions for self-service
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Tobacco Status for Small Employers
2016 IBX tobacco use policies and practices for small employers
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Coordination of Benefits with Medicare Broker Guide
Overview and details about Medicare Secondary Payer and Group Size determination.
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2015 Customer Service Holiday Hours
To ensure you & your customers have support during peak open enrollment season, IBC provided an advance notice of their holiday hours for Customer Service, Premier Group and Member Service (500+ groups), Medicare Service, and the Broker Care Center.
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Women’s Preventive Health contraceptives benefit (FAQ)
Beginning January 1, 2016, upon the member's plan renewal date, brand name contraceptives that have generic alternatives will go from being 100 percent covered to covered at standard cost sharing.
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Minimum Essential Coverage (FAQ)
Please refer to this Fact Sheet/FAQ about minimum essential coverage reporting, or visit the IRS website for more information
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Sample IRS 1095-C Employer Insurance Data
Sample of the data needed to report 1095C form. Report includes the following information for employees and their enrolled dependents: Social Security Number (SSN); Date of birth; Street address; Months individual was enrolled in coverage
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Return on Recoveries Toolkit - Overview
This toolkit is a valuable resource to provide a clear understanding of the depth and breadth of services that Independence already provides, as well as how they will be enhanced by our new Return on Recoveries Program.
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Return on Recoveries – Data Mining
In 2016, Independence Blue Cross self-funded customers will receive state-of-the-art data mining services. Data mining will increase the rate and amounts of financial recoveries.
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