RESOURCE CENTER

Service & Client Administration
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2017 How to apply and pay?
This 2 page flyer reviews the three options prospects have in order to apply and pay for the Individual Medical, Dental or Vision plans; mail, online or via phone. Includes information on first month and ongoing premium payment methods.
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IBC formulary list changes effective April 2016
Listing of changes to the IBC formulary drug list which went into effect April 1st, 2016
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New 2016 SEP for consumers who failed to file 2014 tax returns
This SEP will allow those who didn’t get coverage through the Marketplace due to confusion about ACA tax requirements to enroll for 2016 coverage until March 31.
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2016 Direct Enrollment Guide
How to enroll and renew subsidy-eligible members on ibx4you
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How to renew subsidy-eligible members using direct enrollment
Once you click New Quote, you’ll be taken to a page with options to shop with or without a subsidy. Select Shop with Subsidy. You will be prompted to enter the case information for the member. Once complete, you will be taken to the Marketplace.
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2016 Tiered Hospital Listing
For any member enrolled in a Proactive plan, they will receive a richer benefit if they use Tier 1 providers. Tier 2 and 3 benefits are still covered but at a greater cost-share to members.
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2016 Individual Dental & Vision - How to apply and pay?
This 2 page flyer reviews the three options prospects have in order to apply and pay for the Individual Dental or Vision plans; mail, online or via phone. Includes information on first month and ongoing premium payment methods.
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2016 Individual Dental & Vision - What to expect after Enrollment
This 1 page flyer reviews what members can expect once they enroll in 2016 Adult Dental or Vision Care plans.
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eBill Flyer (released 6/2015)
Save time and money when you pay your monthly health insurance premium with e-Bill. You’ll never miss a payment or have to worry about stamps.
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Payment Options Guidelines
A quick 2 page guide for individuals and families, on how to pay their Individual Health Insurance invoice. (created 2/2015)
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How to enroll customers during special enrollment period
As open enrollment comes to a close, here are few recommendations to help you better serve your individual customers and ensure that your applications are processed efficiently throughout the special enrollment period (SEP)
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Qualifying Life Event Guidelines
Once open enrollment ends, you will only be able to enroll new customers or make plan changes for existing customers if they have a qualifying life event.
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Open enrollment period renewal scenarios
Renewal and Open Enrollment scenarios for members renewing away from IMUP
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