RESOURCE CENTER

Sample Letters
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05.21.2012
Sample member letter for Injectible Rx error
Sample letter to members, to be sent by IBC, to inform members of operational error with injectible drugs. Members should obtain injectible drugs at doctor's office, not pharmacies.
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05.21.2012
Sample employer letter for Injectible Rx error
Sample letter to employers, to be sent by IBC, to inform group leaders of operational error with injectible drugs. Members should obtain injectible drugs at doctor's office, not pharmacies.
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04.05.2012
Sample employee letter for Futurescripts pharmacy benefit error (prior auth)
Sample letter to employers, to be sent by IBC, to inform group leaders of two errors Futurescript incurred with some drugs which required prior authorization. IBC will correct the issue moving forward.
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04.05.2012
Sample employee letter for Futurescripts pharmacy benefit error
Sample letter to members, to be sent by IBC, to inform group leaders of two errors Futurescript incurred with some drugs which were not covered benefits. IBC will correct the issue moving forward.
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04.05.2012
Sample employer letter for Futurescripts pharmacy benefit error
Sample letter to employers, to be sent by IBC, to inform group leaders of two errors Futurescript incurred with some drugs whcih required prior authorization or were not covered benefits. IBC will correct the issue moving forward.
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02.28.2012
Sample letter for formulary list changes effective April 1st, 2012
Letter to sent to IBC members advising of the formulary list changes as of April 1st, 2012
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01.13.2012
Sample employer letter for MLR Compliance notice
Sample letter to employers, to be sent by IBC during week of 1/16, to collect needed employer information for their MLR calculations. Employer response is required by 2/20/12.
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12.16.2011
Sample employer letter for Massachusetts health care reform
Sample letter to employers, to be sent by IBC during week of 12/19, if they have enrolled members who are MA residents. Employer must complete attestation form and return to IBC no later than 12/31/11.
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12.15.2011
Sample member letter for January change for Deductible plans to Contract year
Letter to be sent to IBC members explaining their change to contract year deductibles which will affect all members enrolled in a deductible (non-HDHP) plan. Members will receive a credit from anniversary 2011 till January 2012.
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12.15.2011
Sample employer letter for January change for Deductible plans to Contract year
Letter to be sent to IBC group leaders explaining their change to contract year deductibles which will affect all members enrolled in a deductible (non-HDHP) plan. Members will receive a credit from anniversary 2011 till January 2012.
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12.13.2011
Sample member letter for specialty Rx change to ICORE
Letter to be sent to IBC members who currently have specialty pharmacy scripts through Acro Pharmaceuticals (current partner). Effective 2/1/12, IBC will partner with ICORE. Current scripts should transfer seamlessly.
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12.02.2011
Sample Member letter for contract with Academic Urology expiring November 30th
Sample letter to members with open referrals for this provider, whose contract with IBC expired 11/30 and is no longer a participating provider. Members must get new referrals to par providers if services to be rendered after 11/30.
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11.23.2011
Sample letter for formulary list changes effective January 1st, 2012
Letter to sent to IBC members advising of the formulary list changes as of January 1st, 2012
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11.22.2011
Sample employer letter for Progesterone in Oil change
Sample letter to employers regarding Progesterone in Oil. This injectible, effective 1/1/12, will be covered under the medical benefit as are all standard injectibles. Only self-injectibles are covered under the pharmacy benefit.
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11.22.2011
Sample Member letter for Progesterone in Oil change
Sample letter to members who currently take Progesterone in Oil. This injectible, effective 1/1/12, will be covered under the medical benefit as are all standard injectibles. Only self-injectibles are covered under the pharmacy benefit.
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