RESOURCE CENTER

Sample Letters
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Sample of IBC Individual Pre-Renewal letter (On Exchange)
Sent to members at the end of September 2015
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Sample of IBC Individual Pre-Renewal letter (Off Exchange)
Sent to members at the end of September 2015
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IBX Wire Home page sample
easy access to various self-serve tools, including ibxpress, the Find a Doctor tool, and FAQs. Individual members also have one-click access to chat with Health Advocate through their IBX Wire from their homepage.
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IBX Wire Sample Message
Target specific behaviors related to utilization, such as visiting ER or choosing brand-name Rx, & when appropriate, offer educational, money-saving tips. Every message is actionable, providing one-click access to contact a Health Coach.
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Sample member letter for Adult Dental and Vision renewal process
Members approaching their renewal will receive a letter at least 60 days in advance of their renewal date. This letter outlines effective and renewal date for coverage & explains what they need to do if they choose to retain or change coverage.
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Sample member letter for Individual rate increase due to Medicare eligibility eff 7/2014
Sample letter to IMUP members, to be sent by IBC, to inform members of the HMO rate increase to be effective July 2014. These letters are specific to members who may have recently become eligible for Medicare..
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Sample member letter for Individual rate increase due to Medicare eff 7/2014
Sample letter to IMUP members, to be sent by IBC, to inform members of the rate increase to be effective July 2014. These letters are specific to members who may have opportunity for lower rate due to Medicare Primary/Secondary rules.
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Sample member letter for Individual rate increase due to age band eff 7/2014
Sample letter to IMUP members, to be sent by IBC, to inform members of the rate increase to be effective July 2014. These letters are specific to members who will jump come 7/2014.
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Sample member letter for Individual rate increase eff July 2014
Sample letter to members, to be sent by IBC, to inform members of the IMUP rate increase to be effective July 2014
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Sample Member letter for Individaul Applications 1/1/14
Sample of letter sent on December 23 to all customers that have submitted applications for individual coverage effective January 1, 2014. This letter provides helpful information on invoices, premium payment and ID cards.
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04.02.2013
Sample member letter for PPO Individual rate increase due to Medicare eff 7/2013
Sample letter to PPO members, to be sent by IBC, to inform members of the PPO rate increase to be effective July 2013. These letters are specific to members who may have opportunity for lower rate due to Medicare Primary/Secondary rules.
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04.02.2013
Sample member letter for PPO Individual rate increase due to age band eff 7/2013
Sample letter to PPO members, to be sent by IBC, to inform members of the PPO rate increase to be effective July 2013. These letters are specific to members who jumped age bands on 7/2012 or will jump come 7/2013.
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04.02.2013
Sample member letter for HMO Individual rate increase due to Medicare eff 7/2013
Sample letter to HMO members, to be sent by IBC, to inform members of the HMO rate increase to be effective July 2013. These letters are specific to members who may have opportunity for lower rate due to Medicare Primary/Secondary rules.
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