RESOURCE CENTER

Online Capabilities
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Index Customer Reporting - Quick Start Guide
The Index reporting platform makes it easy to get detailed, actionable insights about your organization’s health care trends and cost drivers from an expanded suite of reports.
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Introducing Sales Portal
Sales Portal is your single, secure entry point for the tools and applications you use every day, and contains our latest communications and resources. From one convenient, central website you have role-based access to...
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Cyber Security brochure
additional details about the specific steps that Independence, the BCBSA, and other Blue plans are taking to protect your customers' data.
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IBX Wire Custom Mobile Messaging for Fully-Insured large groups (brochure)
Sign up for IBX Wire to receive secure text on a smartphone from IBC to help stay on top of their health & maximize their benefits. Each text links to a HIPAA-compliant webpage, & every message is actionable, providing 1-click access to care.
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IBX Wire Custom Mobile Messaging for Self-Insured large groups (brochure)
Sign up for IBX Wire to receive secure text on a smartphone from IBC to help stay on top of their health & maximize their benefits. Each text links to a HIPAA-compliant webpage, & every message is actionable, providing 1-click access to care.
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IBXpress Portal - Unlock your Health Benefits (flyer)
Member directed flyer to be used as an OE stuffer, that assistance in explaining how one can Find a doctor or hospital, view claims and benefits, and help manage your health through your personalized health care destination.
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Ibxpress Member Portal Enhancements - FAQs
In addition to all current capabilities, the new portal has a number of upgrades, such as Ask IBX, our 24/7 virtual assistant, and the My Alerts tool will help members stay on top of important information such as the status of referrals, claim, etc
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IBXpress Update - Change member PCP on IBXpress
You can now change PCP for client on IBXpress. Simply log in to the employer portal at ibxpress.com, click on the Assist Employees tab, and choose the Change Primary Care Physician link.
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WebMD overview flyer (5/2013)
New features help create a one-stop shop for assessing current health, understanding areas for improvement, and achieving wellness goals. Certain actions can also be rewarded.
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Care Cost Estimator flyer (2 pages)
New tool available beginning on 9/12/2014, for PPO members who have migrated to our new operating platform. The new online CCE tool will help educate members about covered services, treatment options, and anticipated out-of-pocket costs.
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Consumer Transparency: Fact Sheet
Consumer transparency features provide information to help members make better decisions about their health care. Following migration to the new platform, all members will have access to improved consumer transparency features through IBXpress.com
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ROAM Update - Individual Dashboard (eff 8/2014)
The Individual Dashboard enhancements will enable you to more efficiently manage customers enrolled in individual medically underwritten plans, our retail platform, and the Federally-Facilitated Marketplace all in one, easy to use location.
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ROAM Update - User Interface (eff 8/2014)
The redesigned user interface enhancements include style changes to the logo, headers, buttons, grids, and improvements to system navigation.
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2014 Employer Portal Enhancement Guide (51+ groups - SELF Insured)
Beginning with 4/2014 renewals, 51+ clients will migrate to new IBC employer portal. This guide contains with information about new online billing capabilities and enhancements to the employer portal, plus a sample of our new, streamlined invoice.
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2014 Employer Portal Enhancement Guide (51+ groups - FULLY Insured)
Beginning with 4/2014 renewals, 51+ clients will migrate to new IBC employer portal. This guide contains with information about new online billing capabilities and enhancements to the employer portal, plus a sample of our new, streamlined invoice.
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