RESOURCE CENTER

Service & Client Administration
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10.25.2012
Contact Information for Producers (INDIVIDUAL)
Useful contact numbers and emails for Aetna Individual Medicare business. If you need assistance, your Brown & Brown account manager is here to help.
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10.02.2012
Aetna 2013 Medicare Part D - Creditable Coverage Determinations
This is a list showing all Rx plans offered by Aetna, and advises which plans meet CMS testing for creditable or non-creditable stats. Employers who offer Rx, must advise all employees of Rx creditable status by 10/15.
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09.24.2012
HIPPA Authorization form
Members must complete this form in order for health information to be released to a broker. This includes discussion of claims or other issues where PHI may be discussed.
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08.17.2012
SBC Brochure for Clients
Effective for new business or renewal on or after 9/23/12, HCR requires that univeral easy to understand SBC's be distribution to customers. As employers, you share in the responsibility. This is Aetna's guide for employers.
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08.07.2012
SBC Brochure for Brokers
Effective for new business or renewal on or after 9/23/12, HCR requires that univeral easy to understand SBC's be distribution to customers. As brokers, you share in the responsibility. This is Aetna's guide for brokers.
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06.12.2012
New services exclusively for Premier Producers
As a Premier Producer, Brown & Brown is recognized as an elite agency with direct contacts to many of the services listed within. Only through continued annual high-volume production, can a broker qualify to be a Premier Producer.
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06.06.2012
Women Preventative Services - PA plan guide Insert
Effective 8/1/12, HCR mandated that certain women's health services be considered preventative (most already were) and as such covered at no cost to member. This insert would be included in member packets.
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05.10.2012
Aetna is Going Green - What does this mean?
As of July 9, 2012, Aetna will no longer accept paper applications. Enrollments must be submited either through the eEnrollment tool located on Producer World, or must be scanned and emailed to .(JavaScript must be enabled to view this email address).
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04.02.2012
Contact Information for Small Group (NJ)
Useful contact numbers and emails for Small Group (2-50) business in NJ and NY locations of Aetna's Northeast Region. If you need assistance, your Brown & Brown account manager is here to help.
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04.02.2012
Contact Information for Small Group (PA/DE)
Useful contact numbers and emails for Small Group (2-50) business in PA and DE locations of Aetna's Northeast Region. If you need assistance, your Brown & Brown account manager is here to help.
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01.25.2012
Important Enrollment Update
If you have not begun using eEnrollment, Aetna encourages us to do so. Enrollments will be turned around within 24 hours. For same day emergencies, or applications that cannot be done online, they have a new email address for enrollments.
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